FAQ
確認預約後，我們會傳送付款頁面。When we confirm your reservation, we will send the page of payment.
When we confirm your reservation, we will send the page of payment.
You can choose the receiving time at Airport during 1PM to 8PM.
配送僅限羽田機場與成田機場。It is only Haneda Airport and Narita Airport.
Sorry. It is out of service from 22:00 to 8:00.
Please reference the map of meeting point at Haneda / Narita Airport. → Check
可在14：00~20：00之間收取。You can choose the receiving time at Airport during 1PM to 8PM.
You can get some infomations about your luggage on Social message APP.
Please reference the map of meeting point at Haneda / Narita Airport. → Check
我們會用SNS聯絡行李的配送狀況。You can get some infomations about your luggage on Social message APP.
22：00～08：00這段期間不會進行對應。Sorry. It is out of service from 22:00 to 8:00.
For now, our service is available for Haneda Airport and Narita Airport.
可在15：00~20：00之間收取。You can choose the receiving time at Airport during 3PM to 8PM.
信用卡。如果要用現金，可到日本的便利商店付款。By Credit Card. You can pay in cash if you pay at the convenience store.
By Credit Card. You can pay in cash if you pay at the convenience store.
能放進置物櫃即可，86×55×33 (cm)。It is the size that we can put it into locker. 86×55×33 (cm)
You can choose the receiving time at Airport during 3PM to 8PM.
Yes you can with our Airport to Hotel service.
However some accomodation without hotel staff may not be available.
The luggage need to be picked up by the hotel staff in the same day.
Please contact us to make a reservation. → Contact
Sorry for your inconvenience. We only have delivery service for now. You can check out our service here https://www.ca-go.jp/event-top
我們不提供這樣的服務。No, we can not.
It is the size that we can put it into locker. 86×55×33 (cm)
預約必須在前一天的18：00前進行。The reservation is until 18:00 the day before.
The reservation is until 18:00 the day before.
Yes you can with our Airport to Hotel service.
However some accomodation without hotel staff may not be available.
The luggage need to be picked up by the hotel staff in the same day.
Please contact us to make a reservation. → Contact
The reservation is until 18:00 the day before.
There is the thing which you must not put in luggage.
Of cource you can do that. ( Reception hours 8:00 - 20:00 )
Pleaes tell us via chat or your MessageAPP.
We are going to take the procedure of cancellation after confirming your reservation.
Cancellation fee : 1day before 0%, After collecting luggage is 100%
Please check if there is a refund for your credit card.
預約必須在前一天的18：00前進行。The reservation is until 18:00 the day before.
No, you can't do that.
You can receive it from 13:00.
可在13：00收取。You can receive it from 13:00.
Of cource you can do that. ( Reception hours 8:00 - 20:00 )
Pleaes tell us via chat or your MessageAPP.
We are going to take the procedure of cancellation after confirming your reservation.
Cancellation fee : 1day before 0%, After collecting luggage is 100%
Please check if there is a refund for your credit card.
我們不提供這樣的服務。No, you can't do that.
5 hours are shortest on that day.
基本上僅限有合作的飯店。We can basically deliver to only the place that we appoint.
You can pick up it from Caddy（derivery staff）or Coin-locker at airport.
最少會花五個小時。5 hours are shortest on that day.
You can't change the date of delivery. Please contact the person in charge if you want to change the Receving Time at the Airport.
我們不受理配送日的變更。如果要變更領取時間，請透過SNS洽詢。You can't change the date of delivery. Please contact the person in charge if you want to change the Receving Time at the Airport.
We can basically deliver to only the place that we appoint.
可從Caddy或置物櫃領取。You can pick up it from Caddy（derivery staff）or Coin-locker at airport.
只要尺寸和重量在限制範圍內即可。It is possible if within the limits of weight and size.
我們不提供電話對應。請透過各種SNS洽詢We don't respond by phone.
我們會告知置物櫃號碼與密碼。We will send to you the locker number and the PIN code when it arrived.
It is possible if within the limits of weight and size.
Sorry we don't have 'Hotel to Hotel' service at this moment. However We do provide service both way , 'Airport to Hotel' and Hotel to Airport'.
We will send to you the locker number and the PIN code when it arrived.
中午前。請在08：00前做好準備。We will be there in the morning. Please prepare for the luggage by 8 AM.
We will be there in the morning. Please prepare for the luggage by 8 AM.