Question 1

該如何付款？How do I pay you?

Accepted Answer

確認預約後，我們會傳送付款頁面。When we confirm your reservation, we will send the page of payment.

Question 2

How do I pay you?

Accepted Answer

When we confirm your reservation, we will send the page of payment.

Question 3

What time can I pick up my luggage?  ( Standerd Delivery )

Accepted Answer

You can choose the receiving time at Airport during 1PM to 8PM.

Question 4

任何機場都能配送嗎？Which airport can you deliver it to?

Accepted Answer

配送僅限羽田機場與成田機場。It is only Haneda Airport and Narita Airport.

Question 5

Though I submitted a request, an answer doesn't come"

Accepted Answer

Sorry. It is out of service from 22:00 to 8:00.

Question 6

Where can I pick up my luggage at Airport?

Accepted Answer

Please reference the map of meeting point at Haneda / Narita Airport.      → Check(javascript:void(0))

Question 7

Standerd Delivery能在幾點收件？What time can I pick up my luggage?  ( Standerd Delivery )

Accepted Answer

可在14：00~20：00之間收取。You can choose the receiving time at Airport during 1PM to 8PM.

Question 8

I am afraid my luggage arrives properly.

Accepted Answer

You can get some infomations about your luggage on Social message APP.

Question 9

Where can I pick up my luggage at Airport?

Accepted Answer

Please reference the map of meeting point at Haneda / Narita Airport.      → Check(javascript:void(0))

Question 10

擔心行李是否能確實送達。I am afraid my luggage arrives properly.

Accepted Answer

我們會用SNS聯絡行李的配送狀況。You can get some infomations about your luggage on Social message APP.

Question 11

我預約了卻沒得到回應。Though I submitted a request, an answer doesn't come"

Accepted Answer

22：00～08：00這段期間不會進行對應。Sorry. It is out of service from 22:00 to 8:00.

Question 12

Which airport can I make the delivery booking.

Accepted Answer

For now, our service is available for Haneda Airport and Narita Airport.

Question 13

Sameday Delivery能在幾點收件？What time can I pick up my luggage? ( Same-day Delivery )

Accepted Answer

可在15：00~20：00之間收取。You can choose the receiving time at Airport during 3PM to 8PM.

Question 14

付款方式是？How to pay?

Accepted Answer

信用卡。如果要用現金，可到日本的便利商店付款。By Credit Card. You can pay in cash if you pay at the convenience store.

Question 15

How to pay?

Accepted Answer

By Credit Card. You can pay in cash if you pay at the convenience store.

Question 16

行李可以到多大？How size of luggage can you deliver?

Accepted Answer

能放進置物櫃即可，86×55×33 (cm)。It is the size that we can put it into locker. 86×55×33 (cm)

Question 17

What time can I pick up my luggage? ( Same-day Delivery )

Accepted Answer

You can choose the receiving time at Airport during 3PM to 8PM.

Question 18

Can I send my luggage from Airport to Hotel?

Accepted Answer

Yes you can with our Airport to Hotel service.
However some accomodation without hotel staff may not be available.
 
The luggage need to be picked up by the hotel staff in the same day.
 
Please contact us to make a reservation. → Contact(javascript:void(0))

Question 19

Do you have a luggage storage service?

Accepted Answer

Sorry for your inconvenience. We only have delivery service for now. 
You can check out our service here https://www.ca-go.jp/event-top

Question 20

行李可以暫時寄放嗎？Can you do temporary custody of the luggage?

Accepted Answer

我們不提供這樣的服務。No, we can not.

Question 21

How size of luggage can you deliver?

Accepted Answer

It is the size that we can put it into locker. 86×55×33 (cm)

Question 22

我的出發時間是23：00，可以當天預約配送嗎？It is 23:00 departure, will you carry it by a reservation on that day?"

Accepted Answer

預約必須在前一天的18：00前進行。The reservation is until 18:00 the day before.

Question 23

It is 23:00 departure, will you carry it by a reservation on that day?"

Accepted Answer

The reservation is until 18:00 the day before.

Question 24

Can I send my luggage from Airport to Hotel?

Accepted Answer

Yes you can with our Airport to Hotel service.
However some accomodation without hotel staff may not be available.
 
The luggage need to be picked up by the hotel staff in the same day.
 
Please contact us to make a reservation. → Contact(javascript:void(0))

Question 25

行李內放任何東西都可以嗎？Can you deliver even the luggage of what kind of contents?

Accepted Answer

不能放下述物品。
There is the thing which you must not put in luggage.
Delivery prohibited list(javascript:void(0))

Question 26

I can't decide what to do about that. What time should I make a reservation by?

Accepted Answer

The reservation is until 18:00 the day before.

Question 27

Can you deliver even the luggage of what kind of contents?

Accepted Answer

There is the thing which you must not put in luggage.
Delivery prohibited list(javascript:void(0))

Question 28

I'd like to cansel my reservation.

Accepted Answer

Of cource you can do that. ( Reception hours 8:00 - 20:00 )
1. Pleaes tell us via chat or your MessageAPP.
2. We are going to take the procedure of cancellation after confirming your reservation.
3. Cancellation fee : 1day before 0%, After collecting luggage is 100%
4. Please check if there is a refund for your credit card.

Question 29

我在猶豫是否使用此服務，要在幾點前完成預約？I can't decide what to do about that. What time should I make a reservation by?

Accepted Answer

預約必須在前一天的18：00前進行。The reservation is until 18:00 the day before.

Question 30

Is it possible to keep it for a long time?

Accepted Answer

No, you can't do that.

Question 31

It is 16:00 departure, what time can I receive my luggage?"

Accepted Answer

You can receive it from 13:00.

Question 32

我搭16：00的班機，幾點能來收我的行李？It is 16:00 departure, what time can I receive my luggage?"

Accepted Answer

可在13：00收取。You can receive it from 13:00.

Question 33

I'd like to cansel my reservation.

Accepted Answer

Of cource you can do that. ( Reception hours 8:00 - 20:00 )
1. Pleaes tell us via chat or your MessageAPP.
2. We are going to take the procedure of cancellation after confirming your reservation.
3. Cancellation fee : 1day before 0%, After collecting luggage is 100%
4. Please check if there is a refund for your credit card.

Question 34

可以長期寄放嗎？Is it possible to keep it for a long time?

Accepted Answer

我們不提供這樣的服務。No, you can't do that.

Question 35

How long does it take time for delivery?

Accepted Answer

5 hours are shortest on that day.

Question 36

飯店以外的地方也能配送嗎？Can you deliver it to a place other than a hotel?

Accepted Answer

基本上僅限有合作的飯店。We can basically deliver to only the place that we appoint.

Question 37

How can I pick up my lugagge at airport?

Accepted Answer

You can pick up it from Caddy（derivery staff）or Coin-locker at airport.

Question 38

配送會花多久的時間？How long does it take time for delivery?

Accepted Answer

最少會花五個小時。5 hours are shortest on that day.

Question 39

Can I change the reservation?

Accepted Answer

You can't change the date of delivery. Please contact the person in charge if you want to change the Receving Time at the Airport.

Question 40

配送的預約是否能修正？Can I change the reservation?

Accepted Answer

我們不受理配送日的變更。如果要變更領取時間，請透過SNS洽詢。You can't change the date of delivery. Please contact the person in charge if you want to change the Receving Time at the Airport.

Question 41

Can you deliver it to a place other than a hotel?

Accepted Answer

We can basically deliver to only the place that we appoint.

Question 42

在機場要如何領取？How can I pick up my lugagge at airport?

Accepted Answer

可從Caddy或置物櫃領取。You can pick up it from Caddy（derivery staff）or Coin-locker at airport.

Question 43

行李箱以外的東西也能托運嗎？Can I send non luggage item?

Accepted Answer

只要尺寸和重量在限制範圍內即可。It is possible if within the limits of weight and size.

Question 44

不能透過電話詢問嗎？Can I ask you a question on the telephone?

Accepted Answer

我們不提供電話對應。請透過各種SNS洽詢We don't respond by phone.

Question 45

該如何從置物櫃取出？How do I take it out of a locker?

Accepted Answer

我們會告知置物櫃號碼與密碼。We will send to you the locker number and the PIN code when it arrived.

Question 46

Can I send non luggage item?

Accepted Answer

It is possible if within the limits of weight and size.

Question 47

Can you deliver it from the hotel to another hotel?

Accepted Answer

Sorry we don't have 'Hotel to Hotel' service at this moment. However We do provide service both way , 'Airport to Hotel' and Hotel to Airport'.

Question 48

How do I take it out of a locker?

Accepted Answer

We will send to you the locker number and the PIN code when it arrived.

Question 49

幾點會來取件？What time will you pick up my luggage?

Accepted Answer

中午前。請在08：00前做好準備。We will be there in the morning. Please prepare for the luggage by 8 AM.

Question 50

What time will you pick up my luggage?

Accepted Answer

We will be there in the morning. Please prepare for the luggage by 8 AM.

Question 51

Can I ask you a question on the telephone?

Question 52

有提供飯店與飯店之間的配送嗎？Can you deliver it from the hotel to another hotel?

Question 53

Can I get on the delivery car, if I pay extra?"

Question 54

衝浪板能配送嗎？Can you deliver the surfboard?

Question 55

Can you deliver the surfboard?

Question 56

When there is not the name to correspond to family name, what should I do?"

Question 57

沒有符合的姓該怎麼辦？When there is not the name to correspond to family name, what should I do?"

Question 58

可以由朋友代領嗎？Is it possible that my friend pick up my luggege at the airport by proxy?

Question 59

Is it possible that my friend pick up my luggege at the airport by proxy?

Question 60

支付追加費用能否順便載我一程？If I pay extra, can I get on?"

Question 61

為何費用如此便宜？Why is it so cheap?

Question 62

Though I made a reservation on the name of the friend, is it all right?"

Question 63

團體使用有優惠嗎？Is there the discount if I use it in a group?

Question 64

I can't find CADDY. Where in the airport are you?